Terms & Conditions

HOW CAN WE HELP YOU?
Other Process
HOW DO I ORDER?
We provide you with the easiest and most reliable way to purchase tires:
1. Search for tires using your tire size or vehicle details
2. You will be presented with our recommended tires. Choose your preferred tire and see all the relevant details
3. Choose the installation schedule and location. Or if you choose to have the tires delivered to you, indicate the recipient address and date of delivery.
4. Confirm your order and choose among our different payment options.
5. Your tires will be delivered to your chosen installation location or nominated address before the indicated date.
WHY BUY FROM GULONG.PH
Gulong.ph offers you a tire shopping experience like never before:
1. Best Prices in the Market – we not only offer tires at the best price, but you will enjoy free mounting, balancing, weights and valves at our partner stores. Sulit!
2. Any Brand, Anywhere – we offer a large range of tires. You can choose a brand to have them installed at a location near you. Other services include Home Delivery and Home Installation
3. Complete Order in Minutes – order from anywhere with minimal disruption to your day
4. Reputable Installation Partners
5. Free Expert Advice
WHY DO I NEED TO PUT IN MY VEHICLE INFORMATION?
Our tire recommendations will be based on your specified tire size or your vehicle details such as Make, Model and Year.
HOW DO I PUT ANY INFORMATION IN MY ORDER
When you check out, you can add notes to your online order in the Notes to Seller field.
WHY CANT I CHOOSE AN EALIER INSTALLATION SCHEDULE?
Earlier appointment schedules that are no longer available are already fully booked.
WHERE DO I FIND MY ORDER CONFIRMATION NUMBER
If you provide your email address during check out, your order confirmation number will be indicated in the confirmation email you’ll receive from us. If you’re unable to locate the email in your email, please check your Spam folder. If you still can’t find it, please call us at +639066440641 and we’ll provide you the information.
WHAT HAPPENS IF THE TIRES I ORDERED ARE NO LONGER AVAILABLE?
If a certain tire is temporarily out of stock, we will help you find the tires that you need or discuss with you your options.
Payment
WHAT TYPES OF PAYMENT DO YOU ACCEPT
We accept any of the following:
- Credit and Debit Cards through Paypal
- Bank Transfer
- Over the Counter Payments including BDO, PNB, UCPB, 7/11, Cliqq, SM Bills Payment, Cebuana Lhuillier, M Lhuillier, ECPay, ExpressPay & TrueMoney.
- Cash Upon Pick-up/Cash on Delivery
- Installment Payments through Tendopay.
Installation Appointment
WHAT SHOULD I BRING WITH ME ON MY INSTALLATION APPOINTMENT?
Please present one (1) valid ID, a copy of your order confirmation and proof of payment on the day of your appointment.
Other Changes
IF I WTIH TO CONTACT YOU REGARDING MY ORDER AND APPOINMENT, WHAT SHOULD I DO?
Please contact us by calling +639066440641 or 8895-9486. Our Customer Service team is available from Monday - Saturday 8:30 am to 7:00 pm.
HOW CAN I CANCEL MY ORDER?
If you wish to cancel your order, please call our Customer Service team 24 hours before your scheduled installation appointment at +639066440641.
HOW CAN I CHANGE MY INSTALLATION DATE?
If you wish to move your installation appointment, please call us at +639066440641.
Warranty
IS THERE A WARRANTY FOR TIRES?
Yes, all tires come with warranty against factory defects. Length of warranty depend on the brand chosen.
Warranty claims will be directly coordinated by us to the concerned brand for their checking and investigation.
Our team will consistently update you on the status.
Returns
WNAT IF I WANT TO RETURN MY TIRES?
Please call us at +639066440641. Please note that only unmounted, unused tires may be returned.
In some instances, collection charges may be applied.